basildestiny: (Don't mess with Horatio.)
[personal profile] basildestiny
I am so pissed off at an incident which happened today on my day off while Christmas shopping with my mom and little sister. This incident will be transcribed and repeated as I intend to write to Old Navy, call the local store, and corporate or whatever needs to be done. This just really boiled my blood.

We go to Old Navy. My sister hates Old Navy and didn't want to shop there, but I convinced her that there may be some long sleeved shirts there that she'd like. I'm trying to buy as little from Wal-Mart as possible nowadays. Sorry folks whose parents work at Wal-Mart. It just is getting a little too big for my likings. So we shop for an hour, probably longer. We have a cart full of items and we go to the check out line. There are several people standing in line so we wait. Well someone opens another register and says "I can get you over here." So we turn our cart over there and venture on down. My mom pulls the cart in ahead of another lady who had been in front of us in line. She's just used to the cut throatedness of Christmas shopping and how people ALWAYS cut her and she gets the great big ol' shaft and punch in the face about it all. Well no. This cashier says to the cute blonde chick who has maybe $40 in items behind us "You were first in line right? You can come ahead." Then proceeds to talk about "You were first in line so you should get rung up first." WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FUCK YOU BITCH! Yes, if we're being fair that girl should go ahead of us. But you don't have to say it that way. You need to turn your conceited self to your next customer and say "I'm sorry ma'am. I'll be right with you. She was first in line" and you'd better give it your best shit eating tone of voice and smile. We didn't get anything. She said nothing to us and just continued to talk to the blonde. So my mom is next. I missed part of the conversation because I discovered I had the wrong size shirt and was debating getting the right size, but decided I didn't like the color when it came down to time to check out. So I come back and the lady is ringing us up and it starts to print out the reciept and my mom notices that it's a long receipt and says "Oh that's printing out a lot." This bitch's response was "Oh, it will print out a lot. Don't touch it or it will reverse and the receipt will be lost." In other words, Don't fuck with this high tech machinery known as cash registers you stupid woman or you'll fuck something up royally. As a final straw, she looks at my sister and says "Oh are you here to carry the bags?" Lady, that kind of conversation is only tolerable if a) you are having a nice conversation with the customer and that comment would be taken as funny or b) if you're feeling a little left out because I'm talking ONLY to my sister and ignoring you and you want to break into the conversation. This bitch insults my mom twice and my sister. And we bought 3 TIMES as much as the blonde before us. I was so pissed when we left. My mom was all "Oh, it's just because I'm Asian." Oh it's just because I'm going to go back in there and set some things straight with that woman. DO NOT INSULT MY MOM IN FRONT OF ME. Yes, she may have adult ADD. Yes, she might not pick on everything. But she puts up with me on a daily basis whereas she doesn't do shit for you woman. I am so angry. It was all in the tones she was using and the condescending looks. Someone sneezed in the store and she goes "Oh bless you!" as though the power to bless to someone was a power that she alone possessed. It wasn't a polite bless you. It was a "I'm so nice that I have decided to notice your existence and say something nice to you."

I had to get that down while I was still pissed about it so I can focus for real ranting tomorrow.
~Bas/Ja

Date: 2004-12-08 08:12 pm (UTC)
From: [identity profile] frit.livejournal.com
I was always under the impression that when a new lane opened, the people at the back of the line went to the front of that one. That's how it's always done here - or at least how I've encountered it.

Having worked in retail I know how shitty things can be around christmas time but I cannot believe that girl did that to you. You guys didn't do anything wrong as far as I can tell and if it had been my cash you could have gone first... Shit... *sigh* Christmas time is a lovely time of year until you encounter the nutbars at the stores. It seems like people take it as a cue to be all nutso or something. GAH!

Date: 2004-12-08 09:10 pm (UTC)
From: [identity profile] spaghetti-os.livejournal.com
Eck, sorry about that experience! I get that tone of voice where I work. Mostly I'm just the help without brains.

Wal Mart...Fuck the low prices! It takes half an hour to get out of that place!! Fortunately we have a Target next to the super Wal Mart...

Date: 2004-12-09 07:21 am (UTC)
From: [identity profile] starlytebaby.livejournal.com
That is fucking ridiculous. That cashier bitch needs a fucking beating. I am so tired of Christmas shoppers I am going homicidal. I hate Walmart...walmart just plain sucks. I swear to God I will pay more to shop elsewhere. I got groceries at Food Shitty yesterday and the store is WAY more organized and I didnt have to deal with people trying to run over my children in the parking lot or pushing their fucking carts into me at the store. People are assholes I swear. Sorry, I m just a little pissed off because we were almost KILLED today on the way to take my husband to work because some impatient jackass pulled out in front of me on Pellissippi Parkway as I was going SIXTY MILES PER HOUR!!! In the pouring down rain. Yeah merge means you YIELD to those on the fucking highway you IDIOT! So of course as I have to slam on my brakes to keep from tearing into their car my car begins to skid off the road taking THEIR car with us. Oh and we were on a bit of a bridge so while I dont think our car would have flipped over, I am fairly sure the idiots car would have. (I also couldnt get into the left lane because there was a line of cars there so my choices were slam into the car full speed or brake and risk skidding all over the fucking place) All this and I have an 8 month old and a 7 month old in the back of my car. Grrrr we came within less than an inch of hitting him, my husband closed his eyes because he felt the impact coming. Now I love my little Mazda 626 and its awesome maneuverability. If not for that, we would have taken this guy off the bridge.

:sigh: lol sorry for hijacking your journal but yeah people are IDIOTS at Christmas, including stuck up cashiers who only talk to WHITE BLONDE PEOPLE. Bitch.

Date: 2004-12-09 10:06 am (UTC)
From: [identity profile] starlytebaby.livejournal.com
That is what Garrett said about it being that way. Unfortuantely since I drive slower and it was raining I didnt want to be in the left lane and by the time they were merging I couldnt get into that lane because of all the cars and couldnt slow down enough when they whipped out. It is stupid, I emailed the Sheriff's Office with their Liscence plate number. Sheila suggested doing that lol.

Date: 2004-12-09 10:49 am (UTC)
From: [identity profile] frit.livejournal.com
Guh. There is no reason she should have treated you guys like that. *bitch slaps her*

okwtfux

Date: 2004-12-10 12:08 am (UTC)
From: [identity profile] tubablah.livejournal.com
lol ok

1)retail stores - i'm sure that bitch is some gangbang sally who stars in b quality porns just so she can sustain her crack addiction. and any fuck who thinks that asian looking women are stupid can suck me until i go hoarse. yeah, i get that ALL the time in stores. they treat her like fuck because she's 4'10, 98 lbs, asian looking, and doesn't always articulate in the language of slurred redneck as well as they expect. i'm sorry, paw, but we dont shop at abercrombie and fitch, then go drinking at dirty sally's. so fuck off. so i pretend like i cant speak english...which makes my mom laugh...so they think we're totally retarded. until we're JUST about ready to leave....then i throw a fucking fit. bitch about the receipt, how she didn't check for my DL with the cc, ANYTHING. hold up that like of fuck thats behind me all smug for like 20 mins. i make it clear that a smooth transaction woulda had my ass gone promptly. so fuck if those people behind me blame ME. so fuck if that bitch at the register blames me and learns nothing. Why? I've ruined her day. I'm a story she'll tell her star-crossed lover at night, and any time she sees an asian fuck again, she'll think twice about acting like a fuck who's too stupid to be a bigot. deep south people freak about asians way too often. it makes me sick.

2) sigh. usually im that bastard who's doing 90 and cutting off merging traffic. im in a hurry. PLUS, merging is like...an art. you match the speed of the stream you're about to join. not slower, or faster. you're joining their little group: when in rome..... it doesn't bother me when people go slower, but when they're oblivious as fuck to whats around them, talking on the cell, giving their lover gratuatious head, all while in the far left lane and swerving to ass rape a semi two lanes over- that's when i lose all control and couth, cut the bastard off, and move along my way. i really dont mind yeilding as long as someone is aware and polite. but if they're a fuck, please believe they feel the wrath of their shitty reaction time. and fuck those cockblockers who try to swing over 3 lanes only 2 seconds before its too late - i hope their nuts get caught in barbed wire and they havent had shots in 6 years: maybe then they wouldn't breed. i hate dumbshits driving down the road trying to put on makeup, shave, read the paper, talk to their girlfriends on 3way confrence call and pray to jesus that their daughter looks gorgeous at the 8yo and under beauty pagaent can all suck on my big weenie. i drive a fucking hour to work every day, and then back. I LOVE YOU ALL.

Re: lolzzzz

Date: 2004-12-10 12:28 am (UTC)
From: [identity profile] tubablah.livejournal.com
hell, I didnt even know you were partially asian. we need to make some little asian shifty dance to do at work for azn-pw3r !i!i!...yeah, that was retarded. today sucked. as bad as yesterday. its non stop calls. and most of them are like, not even "what are my mins" calls. like hardcore, 20 min, almost satisfied but still angry calls. sigh. it makes me wig out, and bust out with tyret's or however u spell it (hukd on phonikz wurkd fohr meh). i dont think a lot of stuff really happens because i'm asian...well, except in school trying to date uber preppy girls - that didnt work out so well. but yeah, im protective of my mom. i LOVE it when we go out, and split up for a while, and i get back and some asshole who's been giving her a hard time realizes what just happened. like how do you respond to a loud, obnoxious, vulgar, fat, bigger version of the person you were just smartassing? uh oh, other customers are looking and they overheard him say you were incompetent and it was a miracle that you didnt require velcro shoes for the reduced skill level in dressing yourself.

Re: lolzzzz

Date: 2004-12-10 12:40 pm (UTC)
From: [identity profile] nikgirl.livejournal.com
I wish I loved my mommy like that. ;)

Date: 2004-12-10 01:04 pm (UTC)
From: [identity profile] nikgirl.livejournal.com
Oh boy! My favorite subject! *huggles* I feel VERY passionate about customer service, because I feel like: If I am able to smile everytime someone spits in my face, complains about my store, or takes too long in line, then EVERYONE should too.

That was RUDE of the cashier. And in a retail place there's NO excuse for that, even during Christmas.

My turn to talk: When I open a new lane, it's first come first serve. If I was in that girl's position, I would have asked ya'll if you minded me ringing up the woman with less items first. If you said no, or had already put all your stuff on my counter I would ring you up first, told you thank you, ask if you want me to put your bags back in your cart, and tell ya'll to have a great holiday.

When it was the blonde's turn, the cashier should say, "Sorry about the wait, I really appreciate your patience."

WE TAKE TESTS for this stuff. It's all a part of training. They make you watch cheesey videos and show you how you should act in situations like long lines and angry customers. The rule is to NEVER pick 'favorites'. (Or never let the other customers SEE you pick a favorite...)

It's never appropriate to single out a customer and make them feel like they did something wrong. You are purchasing the goods and she's there to serve you. If your mom fucks up the reciept, there are ways to print out a new one. If your mom wants to hold up the line for 45 minutes, it's perfectly within your rights and the cashier just has to deal with it.

That was out of line what she said to Abbey too. Especially after being so damn rude. You can't cover up your rudeness by trying to make a joke at the end of the transaction. Might as well just keep being rude.

I'd call and speak to a manager... politely. The manager can't change anything they don't know about.

whoooo...

Date: 2004-12-10 10:51 pm (UTC)
From: [identity profile] tubablah.livejournal.com
haha. i definately agree with the whole "singling out" theme. especially if its an honest mistake, and you can tell they're not being captain asshole. if they're some fuck who wants to play the system, i tell customers they're full of shit. but in a nice way. like if they're rude, and obviously fucked up on their plan, and dont want to take partial responsibility for their actions and expect a $500 adjustment (yes, this happens every day to us at least once), i tell them there's no way. i even go as far as to call a supervisor , and ask them to tell me that there wont be an adjustment - and they will, because they trust my judgement. i tell the customer that it's going to happen next month if they handle it the same, and aren't willing to change either their plan or their habits. then i document it. Why? because they *need* to hear it, and it should be in the notes. otherwise the next rep doesn't have shit to stand on, and gets an earful of some fuck who thinks they should pay 11 bucks a month for unlimited service, and a free plasma tv every christmas for being a long time cheap bastard who hasnt threatened to cancel since two months ago.

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