FUCK YOU TURKEY CREEK OLD NAVY!

[basildestiny]

I am so pissed off at an incident which happened today on my day off while Christmas shopping with my mom and little sister. This incident will be transcribed and repeated as I intend to write to Old Navy, call the local store, and corporate or whatever needs to be done. This just really boiled my blood.

We go to Old Navy. My sister hates Old Navy and didn't want to shop there, but I convinced her that there may be some long sleeved shirts there that she'd like. I'm trying to buy as little from Wal-Mart as possible nowadays. Sorry folks whose parents work at Wal-Mart. It just is getting a little too big for my likings. So we shop for an hour, probably longer. We have a cart full of items and we go to the check out line. There are several people standing in line so we wait. Well someone opens another register and says "I can get you over here." So we turn our cart over there and venture on down. My mom pulls the cart in ahead of another lady who had been in front of us in line. She's just used to the cut throatedness of Christmas shopping and how people ALWAYS cut her and she gets the great big ol' shaft and punch in the face about it all. Well no. This cashier says to the cute blonde chick who has maybe $40 in items behind us "You were first in line right? You can come ahead." Then proceeds to talk about "You were first in line so you should get rung up first." WTF!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FUCK YOU BITCH! Yes, if we're being fair that girl should go ahead of us. But you don't have to say it that way. You need to turn your conceited self to your next customer and say "I'm sorry ma'am. I'll be right with you. She was first in line" and you'd better give it your best shit eating tone of voice and smile. We didn't get anything. She said nothing to us and just continued to talk to the blonde. So my mom is next. I missed part of the conversation because I discovered I had the wrong size shirt and was debating getting the right size, but decided I didn't like the color when it came down to time to check out. So I come back and the lady is ringing us up and it starts to print out the reciept and my mom notices that it's a long receipt and says "Oh that's printing out a lot." This bitch's response was "Oh, it will print out a lot. Don't touch it or it will reverse and the receipt will be lost." In other words, Don't fuck with this high tech machinery known as cash registers you stupid woman or you'll fuck something up royally. As a final straw, she looks at my sister and says "Oh are you here to carry the bags?" Lady, that kind of conversation is only tolerable if a) you are having a nice conversation with the customer and that comment would be taken as funny or b) if you're feeling a little left out because I'm talking ONLY to my sister and ignoring you and you want to break into the conversation. This bitch insults my mom twice and my sister. And we bought 3 TIMES as much as the blonde before us. I was so pissed when we left. My mom was all "Oh, it's just because I'm Asian." Oh it's just because I'm going to go back in there and set some things straight with that woman. DO NOT INSULT MY MOM IN FRONT OF ME. Yes, she may have adult ADD. Yes, she might not pick on everything. But she puts up with me on a daily basis whereas she doesn't do shit for you woman. I am so angry. It was all in the tones she was using and the condescending looks. Someone sneezed in the store and she goes "Oh bless you!" as though the power to bless to someone was a power that she alone possessed. It wasn't a polite bless you. It was a "I'm so nice that I have decided to notice your existence and say something nice to you."

I had to get that down while I was still pissed about it so I can focus for real ranting tomorrow.
~Bas/Ja

Comments

[nikgirl.livejournal.com]

Oh boy! My favorite subject! *huggles* I feel VERY passionate about customer service, because I feel like: If I am able to smile everytime someone spits in my face, complains about my store, or takes too long in line, then EVERYONE should too.

That was RUDE of the cashier. And in a retail place there's NO excuse for that, even during Christmas.

My turn to talk: When I open a new lane, it's first come first serve. If I was in that girl's position, I would have asked ya'll if you minded me ringing up the woman with less items first. If you said no, or had already put all your stuff on my counter I would ring you up first, told you thank you, ask if you want me to put your bags back in your cart, and tell ya'll to have a great holiday.

When it was the blonde's turn, the cashier should say, "Sorry about the wait, I really appreciate your patience."

WE TAKE TESTS for this stuff. It's all a part of training. They make you watch cheesey videos and show you how you should act in situations like long lines and angry customers. The rule is to NEVER pick 'favorites'. (Or never let the other customers SEE you pick a favorite...)

It's never appropriate to single out a customer and make them feel like they did something wrong. You are purchasing the goods and she's there to serve you. If your mom fucks up the reciept, there are ways to print out a new one. If your mom wants to hold up the line for 45 minutes, it's perfectly within your rights and the cashier just has to deal with it.

That was out of line what she said to Abbey too. Especially after being so damn rude. You can't cover up your rudeness by trying to make a joke at the end of the transaction. Might as well just keep being rude.

I'd call and speak to a manager... politely. The manager can't change anything they don't know about.

whoooo...

[basildestiny]

You're so nice! And mature. I wish you were my cashier. Be my personal cashier! ;)

[tubablah.livejournal.com]

haha. i definately agree with the whole "singling out" theme. especially if its an honest mistake, and you can tell they're not being captain asshole. if they're some fuck who wants to play the system, i tell customers they're full of shit. but in a nice way. like if they're rude, and obviously fucked up on their plan, and dont want to take partial responsibility for their actions and expect a $500 adjustment (yes, this happens every day to us at least once), i tell them there's no way. i even go as far as to call a supervisor , and ask them to tell me that there wont be an adjustment - and they will, because they trust my judgement. i tell the customer that it's going to happen next month if they handle it the same, and aren't willing to change either their plan or their habits. then i document it. Why? because they *need* to hear it, and it should be in the notes. otherwise the next rep doesn't have shit to stand on, and gets an earful of some fuck who thinks they should pay 11 bucks a month for unlimited service, and a free plasma tv every christmas for being a long time cheap bastard who hasnt threatened to cancel since two months ago.